運送政策|Shipping Policy
送貨方式|Delivery Methods
配合物流:
- 宅配:郵寄、黑貓常溫、黑貓冷凍
- 超商:7-11 常溫、7-11 冷凍
Carriers: Postal, Yamato TA-Q-BIN (ambient/frozen), 7-Eleven store pickup (ambient/frozen)
配送天數/地區|Transit Time & Areas
- 台灣本島:宅配到府約 1–2 天;超商取貨約 2–4 天
- 離島地區:於上述天數再加 2–3 天
Taiwan main island: Home delivery ~1–2 days; 7-Eleven pickup ~2–4 days
Outlying islands: Please allow an additional 2–3 days
出貨說明|Fulfillment Lead Time
- 常溫商品:下單後(不含當天)約 5–10 個工作天寄出(不含例假日)
- 冷凍商品:下單後(不含當天)約 5–10 個工作天寄出(不含例假日)
- 季節預購商品:下單後(不含當天)約 14–20 個工作天寄出(不含例假日)
Ambient and frozen items ship within ~5–10 business days after order date (excluding weekends/holidays). Seasonal pre-orders ship within ~14–20 business days.
配送提醒:
- 宅配:實際到貨以物流司機路線安排為準
- 超商取貨:常溫請於到貨後 7 天內 取件;冷凍請於到貨後 3 天內 取件;未取貨不提供免費補寄服務
For convenience store pickup: Ambient orders must be collected within 7 days, frozen within 3 days. Re-shipping is not provided for uncollected parcels.
無法送達/未取貨政策|Undeliverable & Uncollected Parcels
- 若配送已達兩次仍無法送達,或經約定期限通知領取而拒收/未領取,視為您同意拋棄物品,需負擔往返運費及相關衍生費用,且不再另行通知,事後不得要求商品、退款或損害賠償
- 超過三次無故拒收或未取貨者,將列為黑名單,恕不再提供訂購服務
If delivery attempts fail twice, or pickup is not completed within the notified period, the parcel will be deemed abandoned. Associated shipping/handling fees will be charged. Repeated refusal or failure to collect (3+ times) will result in a ban on future orders.
✈️ 海外寄送說明|International Shipping
配合物流|Shipping Method
中華郵政國際包裹(Chunghwa Post International Parcel)
配送地區|Available Regions
香港、澳門、日本、新加坡、馬來西亞
Hong Kong, Macau, Japan, Singapore, Malaysia
配送時間|Delivery Time
寄出後約 7–14 個工作天可送達,實際到貨依各地海關與物流作業而異,節慶或天候因素可能延誤,敬請見諒
Estimated 7–14 business days after dispatch; actual timing varies by customs and local carriers. Delays may occur during holidays or due to weather.
運費說明|Shipping Fee
海外寄送運費為固定 NT$400。運費不含進口關稅或其他海關費用,若目的地海關收取相關費用,請由收件人自行負擔
International shipping fee is fixed at NT$400. Import duties, taxes, or customs charges are not included and are the recipient’s responsibility.
✈️ Worldwide shipping available