運送政策｜Shipping Policy
送貨方式｜Delivery Methods
配合物流：
- 宅配：郵寄、黑貓常溫、黑貓冷凍
- 超商：7-11 常溫、7-11 冷凍
Carriers: Postal, Yamato TA-Q-BIN (ambient/frozen), 7-Eleven store pickup (ambient/frozen)
配送天數／地區｜Transit Time & Areas
- 台灣本島：宅配到府約 1–2 天；超商取貨約 2–4 天
- 離島地區：於上述天數再加 2–3 天
Taiwan main island: Home delivery ~1–2 days; 7-Eleven pickup ~2–4 days
Outlying islands: Please allow an additional 2–3 days
出貨說明｜Fulfillment Lead Time
- 常溫商品：下單後（不含當天）約 5–10 個工作天寄出（不含例假日）
- 冷凍商品：下單後（不含當天）約 5–10 個工作天寄出（不含例假日）
- 季節預購商品：下單後（不含當天）約 14–20 個工作天寄出（不含例假日）
Ambient and frozen items ship within ~5–10 business days after order date (excluding weekends/holidays). Seasonal pre-orders ship within ~14–20 business days.
配送提醒：
- 宅配：實際到貨以物流司機路線安排為準
- 超商取貨：常溫請於到貨後 7 天內 取件；冷凍請於到貨後 3 天內 取件；未取貨不提供免費補寄服務
For convenience store pickup: Ambient orders must be collected within 7 days, frozen within 3 days. Re-shipping is not provided for uncollected parcels.
無法送達／未取貨政策｜Undeliverable & Uncollected Parcels
- 若配送已達兩次仍無法送達，或經約定期限通知領取而拒收／未領取，視為您同意拋棄物品，需負擔往返運費及相關衍生費用，且不再另行通知，事後不得要求商品、退款或損害賠償
- 超過三次無故拒收或未取貨者，將列為黑名單，恕不再提供訂購服務
If delivery attempts fail twice, or pickup is not completed within the notified period, the parcel will be deemed abandoned. Associated shipping/handling fees will be charged. Repeated refusal or failure to collect (3+ times) will result in a ban on future orders.
✈️ 海外寄送說明｜International Shipping
配合物流｜Shipping Method
中華郵政國際包裹（Chunghwa Post International Parcel）
配送地區｜Available Regions
香港、澳門、日本、新加坡、馬來西亞
Hong Kong, Macau, Japan, Singapore, Malaysia
配送時間｜Delivery Time
寄出後約 7–14 個工作天可送達，實際到貨依各地海關與物流作業而異，節慶或天候因素可能延誤，敬請見諒
Estimated 7–14 business days after dispatch; actual timing varies by customs and local carriers. Delays may occur during holidays or due to weather.
運費說明｜Shipping Fee
海外寄送運費為固定 NT$400。運費不含進口關稅或其他海關費用，若目的地海關收取相關費用，請由收件人自行負擔
International shipping fee is fixed at NT$400. Import duties, taxes, or customs charges are not included and are the recipient’s responsibility.
✈️ Worldwide shipping available
